Privacy Policy
Introduction
At Serene Path Wellness, your privacy is a top priority. This privacy policy outlines how we collect, use, disclose, and protect your personal information. By using our services, you agree to the terms outlined in this policy. Please read this document carefully and contact us if you have any questions.
Information We Collect
We collect various types of information to provide and improve our services:
1. Personal Information: This includes your name, address, phone number, email address, and other identifying information you provide during registration or while using our services.
2. Health Information: We collect information related to your mental health, medical history, diagnosis, treatment plans, and medication usage necessary for providing therapy and medication management services.
3. Payment Information: We collect payment details such as credit card information, billing address, and insurance information to process payments for our services.
4. Usage Information: We may collect information about how you interact with our website and services, including IP addresses, browser type, and pages visited.
How We Use Your Information
The information we collect is used for the following purposes:
1. Providing Services: We use your personal and health information to deliver therapy and medication management services, create treatment plans, and monitor your progress.
2. Billing and Payments: Your payment information is used to process transactions and manage billing.
3. Communication: We may use your contact information to communicate with you about appointments, treatment updates, and other relevant information.
4. Improving Services: Usage information helps us understand how clients use our website and services, allowing us to enhance user experience and service quality.
5. Legal Compliance: We may use your information to comply with legal obligations, such as reporting abuse or responding to court orders.
Information Sharing and Disclosure
Your privacy is essential, and we only share your information in the following circumstances:
1. With Your Consent: We may share your information with third parties if you provide written consent.
2. Service Providers: We may share information with third-party service providers who assist us in delivering services, such as billing and IT support. These providers are required to protect your information and use it only for the purposes specified by us.
3. Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or government investigation.
4. Protection of Rights: We may share information to protect our rights, property, or safety, as well as that of our clients or others.
Confidentiality and Security
We take various measures to protect your information:
1. Confidentiality: All information shared during therapy sessions is confidential and will not be disclosed without your consent, except in situations outlined above.
2. Security Measures: We implement physical, technical, and administrative safeguards to protect your information from unauthorized access, use, or disclosure. This includes secure data storage, encryption, and access controls.
3. Employee Training: Our staff is trained on the importance of confidentiality and privacy, ensuring that they handle your information with the utmost care.
4. Secure Communication: We use secure, HIPAA-compliant platforms for telehealth services and electronic communication to protect your information.
Your Rights
You have several rights regarding your personal information:
1. Access: You have the right to request access to your personal and health information. We will provide you with a copy of your records upon request.
2. Correction: If you believe that any information we have about you is incorrect or incomplete, you have the right to request corrections.
3. Deletion: You have the right to request the deletion of your information, subject to certain legal and clinical limitations.
4. Restriction: You may request that we limit the use or disclosure of your information in certain circumstances.
5. Objection: You have the right to object to the processing of your information for specific purposes, such as marketing.
6. Data Portability: You have the right to request that we transfer your information to another service provider, where feasible.
Children’s Privacy
Our services are not intended for individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children without appropriate consent. If we become aware that we have inadvertently received information from a child, we will take steps to delete the information as soon as possible.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we encourage you to review this policy regularly. Your continued use of our services after any changes indicates your acceptance of the updated policy.
If you have any questions or concerns about this privacy policy or how we handle your information, please do not hesitate to contact us.